At Comfort Mosquito Net, we value your satisfaction and strive to provide the best experience with our products. If you are not completely satisfied with your purchase, we are here to help with our straight forward shipping, refund and returns policy.

Shipping and Delivery

  • Orders are processed and dispatched within 1-2 business days after confirmation.

  • Standard delivery time is 5-7 business days, depending on your location.

  • Once your order is shipped, you will receive a tracking number to monitor your delivery status.

  • In case of delays due to unforeseen circumstances, we will keep you informed.

Eligibility for Returns

You can return a product if:

  • It is unused and in its original condition.

  • It is returned within 7 days from the date of delivery.

  • It is accompanied by the original receipt or proof of purchase.

Please note:

  • Products that are damaged due to misuse, mishandling, or improper installation are not eligible for return.

  • Custom-made products or items marked as “Final Sale” cannot be returned.

Return Process

  1. Initiate a Return: Contact our support team at support@comfortnet.in or visit the Contact Us page to raise a return request.

  2. Provide Details: Share your order number, proof of purchase, and the reason for the return.

  3. Return Approval: Once your return is approved, we will provide instructions for sending the product back to us.

  4. Ship the Product: Pack the product securely and send it to the address provided by our team. Customers are responsible for the shipping cost unless the product is defective or damaged upon arrival.

Refunds

Once we receive the returned product, our team will inspect it and notify you of the status of your refund.

  • If approved, your refund will be processed to your original payment method within 7-10 business days.

  • If the refund is rejected due to product misuse or damage, you will be notified accordingly.

Exchanges

We replace products only if they are defective or damaged upon delivery. If you need an exchange, contact us within 48 hours of receiving the product.

Damaged or Defective Products

If you receive a product that is defective or damaged:

  1. Notify us within 48 hours of delivery.

  2. Share clear pictures or videos of the product and its packaging with our support team.

  3. We will arrange for a replacement or refund after verifying the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper installation.

  • Custom-made or personalized items.

  • Products without original packaging or proof of purchase.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account or contact your payment provider, as processing times may vary.

  2. If you still have not received your refund, contact us at support@comfortnet.in for assistance.

Contact Us

For any questions regarding our refund and returns policy, please reach out to us at:

  • Email: support@comfortnet.in

  • Phone: +91- 9008719000 | 9008729000

  • Address: Comfort Mosquito Net,

Survey no. 99/18, Karubele, Kambipura Dakhale,

Kumbalagodu Post, Bangalore – 560 060

We are committed to providing a seamless and fair resolution for all your concerns. Your satisfaction is our priority!